You can update your payment method information directly from the Rula patient portal. Only one active payment method can be on file at a time, but you can update it at any time.
- Accepted payment types: All major credit cards and debit or HSA/FSA when supported—some patients may see Google Pay or Apple Pay as an option.
It’s important to keep your payment method up-to-date to ensure on-time and successful Rula payments. If you need to change or update your credit card on file, follow the guided steps below.
Guided steps
- From the Rula patient portal, click the Profile tab on the left.
- Click Edit for the payment method section.
- You can enter the details for your new payment method by completing each field.
- Some patients may see Google Pay or Apple Pay as an option, while other patients may not. This is coming soon to all patients!
- Click Save to finish updating the payment method.
- Or, click Cancel to go back.
- Some patients will see the card go through instant verification, which may include an additional authentication step if required by your bank.
- If successfully verified, you’re all set—your card has been updated and will be used to make any payments going forward!
- If it fails verification, you’ll see an actionable error you can resolve. Errors are typically due to the incorrect entry of card number, expiration date, CVV, or billing zip code. Once resolved, you should be able to save your new payment method and it will successfully verify.
- If it still fails after correcting the details, please try another card or you can contact your bank/issuer for assistance. If applicable, contact your HSA/FSA provider to ensure there are no restrictions with online transactions or keeping a card on file.
If you need help making a one-time payment on your account, see this help center article to learn how.
Keeping your payment method up-to-date
Be sure to update your payment method if you get a new card or need to change to a different card to ensure on-time and successful Rula payments.
If multiple payments fail due to an invalid payment method:
- We’ll remove your card on file after 5 transaction failures and email you to ask that you update your card.
- Failure to update your card within 30 days will result in you no longer being able to book appointments until resolved.
Removing/deleting credit card information
To protect your financial security and ensure all pending balances are settled, credit card information cannot be manually deleted in the patient portal.
Requesting card removal
To request the removal of a payment method or credit card information:
- Use the AI search bar on this page and ask to "delete credit card info".
- Next, select the Close account/remove credit card option.
- We’ll route your request to the Billing team to securely process the removal.
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