Updating your name or email address

This article reviews how to update your email information, legal name, and preferred name at Rula.

Legal Name Changes

For legal name changes that require your information to be updated in Rula systems, please email support@rula.com

Please note, that at this time, Rula does need the legal name listed in our systems to match the name the name listed on your insurance policy. This will ensure billing will run effortlessly for you!

We understand that this is not an ideal solution and we want to respect the name you want to be called. We do have a feature request to allow for multiple names to be tied to a patient record - please read below for more information.

 

Updating Your Preferred Name in Rula Systems

When signing up for therapy through Rula, there is now an option to enter your Preferred Name, which will be reflected in our systems and allows patients to be referred to by their chosen name in both Rula messaging and by their therapist. If you would like to update your Preferred Name in Rula’s systems, please email support@rula.com

 

Updating Your Email Address in Rula Systems

To update the email address you have on file with Rula, please email support@rula.com.

 

Additional Resources

You can use the Rula patient portal to:

Was this article helpful?

0 out of 0 found this helpful