Rula patients can use the patient portal to complete many tasks without contacting Customer Support, allowing you to take quick and easy action!
Based on patient feedback, we’ve made a change to the Rula patient portal login experience.
You’ll no longer sign in using an emailed link. Instead, you’ll be able to choose between the following options based on your preferred login method:
- Logging in via email and creating a secure password
- Signing in with your Google account
- Signing in with your Apple account
This article includes instructions for:
Setting up your Rula patient portal login
To set up your portal, you can either set a password for email sign-in or enable sign-in with your Google or Apple account. Below are guided steps for both options.
Set Up a Password
- Go to https://patient.pathapplication.com/
- Enter your email address associated with your Rula account
- On the new screen, click First time signing in with a password? Set one up now.
- You'll be asked to verify your email address. Check your email for a one-time passcode
- Enter your code and click Continue
- Set your new password and click Continue
- You are now logged into the Rula patient portal!
Enable Sign-In With Your Google/Apple Account
- Go to https://patient.pathapplication.com/
- Select Continue with Google or Continue with Apple
- Follow the prompts to log in with your Google/Apple account.
- If prompted to verify your email address, enter your email address and click Continue
- Check your email for a one-time passcode
- Enter your code and click Continue
- You are now logged into the Rula patient portal!
Logging in after setup
Once you've set up a login method, you can now use it to sign in to the portal: email and password, or Google/Apple. Below are guided steps for both options.
Log in with email and password
- Go to https://patient.pathapplication.com/
- Enter your email address associated with your Rula account
- Enter your password and click Sign in
- You're now logged in!
Log in with Google/Apple
- Go to https://patient.pathapplication.com/
- Select Continue with Google or Continue with Apple
- Follow the login prompts
- You're now logged in!
Frequently Asked Questions
Previously, I had to log in with a special link emailed to me. Is that no longer the login process?
Correct! Rula recently upgraded our login process due to patient feedback. This new login flow streamlines access to your Rula patient portal.
What should I do if I'm not receiving the one-time code to my email?
Make sure you've typed your email address correctly and that it's the email you typically use to log in. You should also check your Spam folder to see if the emailed code is there.
Do I need to have completed my first appointment to access the Rula patient portal?
No, you can access the Rula patient portal prior to your first appointment.
Is there a Rula patient portal app on Apple iOS or Google Android that I can download?
No, Rula does not currently have a mobile app. The Rula patient portal can only be accessed through a web browser (such as Safari, Chrome, or Edge) on your computer, tablet, or mobile device.
What do I do if I can't remember the password I set?
Not to worry, you can reset your password by clicking Forgot password? after entering your email address. Simply follow the prompts to verify your email address through a one-time passcode, then set a new password.
Can I use my work or school Google/Apple account to log into my Rula patient portal?
No, we do not currently support the use of Google/Apple accounts managed by an organization, such as a workplace or school.
Error Messages
You may encounter a few error messages when attempting to log in. In the table below, you can see the error message and the steps to fix it.
| What you see | What it Means | Next Steps |
| "Invalid Code" | The 6-digit OTP was typed incorrectly or has expired. | Wait 60 seconds and click Resend Code. Make sure you're looking at the most recent email sent when inputting the code again. You may also need to request a new code if you have entered your current code incorrectly 3 times. |
| "Incorrect DOB" | The date of birth entered doesn't match our records. | Be sure you typed your date of birth correctly. If you see it is correct, but you're still getting an error message, that means we may have the wrong birth date on file. Please contact Rula support. |
| "We've locked your account to keep it secure." | When logging in with an email address and password, this error indicates that an incorrect password was submitted 15 times in a row. This includes across multiple days, for example, if a password is incorrectly submitted 6 times today and 9 times the next day. |
When this happens, you will receive an email from support@mail.rula.com stating: "We detected suspicious activity in your Rula account." Simply click Unlock your account to restore your account. Then you can refresh your login screen and try again. |
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