Requesting medical records and release of information (ROI)

A medical records request is the process of requesting access to your own protected health information (PHI) or medical records. 

You might request your medical records to:

  • Understand your treatment
  • Share with another provider or entity (employer, lawyer, etc.)
  • Manage your benefits
  • Keep for your personal records

To access your medical records and have them sent to you or to another individual or entity, a Release of Information (ROI) may be needed. This is a document that allows a patient to authorize what information is released from their medical record, who receives the information, how long it can be released, and under what guidelines. 

Please note that After-Visit Summaries, clinical notes, progress reports, and provider-uploaded attachments are not currently available for direct viewing or download through the Patient Portal. To request these records, you must complete a medical records request.

Our partnership with Datavant

We partner with Datavant, a leading vendor in the healthcare industry, to securely process and fulfill medical record requests. They manage the intake process, create release authorizations, coordinate provider review, and safely and compliantly deliver records. 

Learn how to request medical records directly from Rula.com, and complete the process with Datavant below.

How to request medical records

To submit a request for medical records, follow the steps below. 

  1. Visit our medical records request page on Rula.com.
  2. From the landing page, click Get started under the side for your role, and select your role from the options. This will take you to the correct request form in Datavant’s secure portal.

 

  1. Complete the simple request form, and the rest of the process will be handled by Datavant.
    • This includes additional authorization by the provider (if needed), status updates, and additional support. 
    • Some requests may require a Release of Information (ROI) as part of the request process. 
  2. Once the records are retrieved, Datavant will deliver them using a secure email or by mail.

Turnaround times

We strive to process medical record requests as quickly as possible. Most requests are fulfilled within several business days, though some may take longer depending on the nature of the request.

Getting additional support

For status updates for your request, help with the form, or for troubleshooting assistance, you can get help directly from Datavant's Contact Us page, or reach out to their team by email or phone:

  • customerservice@datavant.com
  • (800) 367-1500

For other issues related to medical records, please email records@rula.com.

 

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