Finding a new therapist

This article includes a video and step-by-step instructions on how you can replace your current therapist with a new therapist in the Rula Patient Portal. Many people meet with more than one therapist before finding the right match. Read below to learn how you can replace your current therapist with a new therapist from the thousands of therapists in the Rula network who are accepting new patients and taking your insurance. 

Important Details

Most Rula patients can use the Rula patient portal to replace their existing therapist without needing to contact Customer Support! 

  • Important Note: Psychiatry patients can replace their provider before their first appointment. If you'd like to work with a different provider after your first visit, please contact support

Video Demonstration

Note: We're now Rula! You may still hear Path in our videos from time to time and we appreciate your patience while we continue to update our content to align with our new name.

 

This video reviews how you can replace your therapist in the Rula Patient Portal.

 

Replacing Your Therapist in the Rula Patient Portal

Log into the Rula patient portal here. If you need help doing this, please follow these instructions.

If you are unable to access the Rula patient portal after following the instructions, please email us at support@rula.com and one of our team members will be happy to assist you.

Once logged in, complete the below steps to replace your existing therapist with a new therapist.

  • Go to the Care Team page, by selecting the Care Team tab on the lefthand side of the screen.
  • Once on the Care Team page, find the therapist you would like to replace, and select the Replace button on the therapist’s information card.

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  • Select the purple Begin Replacement button on the page titled “Let’s replace your provider.”

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  • You will then be routed to a view in which you can search for a new therapist based on your preferences and availability.

  • Once you find a therapist that meets your needs, click into that therapist’s profile and select an appointment date and time for your first visit.

  • Once you have selected an appointment date and time, you'll then be prompted to confirm your appointment and replace your existing therapist. Select the purple Book and Replace button to confirm your selection.

  • If your upcoming appointment is within 24 hours, you'll be prompted to confirm that you want to cancel/reschedule this appointment and must acknowledge you'll be charged a cancellation fee. This fee is $99 for therapy appointments and $150 for psychiatry appointments. 
    • Once you select Continue, the new appointment is booked, and the old appointment(s) with your previous therapist are canceled.

  • Success! Your therapist has been replaced.

Additional Resources

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