You can view and download your statements (receipts) and view your charge history directly from the Rula patient portal under the Billing tab.
- If you need a custom receipt or superbill for insurance purposes, you can find those steps below.
Overview of your Billing tab
From the Billing tab in the portal, you’ll have a Statements tab and Charges tab:
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Statements tab: You’ll receive an emailed receipt for all charges (when a payment is processed). In addition to the email receipt, you can also access and download statements directly from this section.
- Refunds do not generate a receipt email, but you can request a refund receipt if needed.
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Charges tab: You can view credit card billing activity, including charges and refunds from this section.
- This includes charges for visits and no-show fees (when applicable), and refunds for any transactions that were returned to you.
- From either tab, you can also find any balance due at the top of the page, and a button to update your payment method if needed.
If you need to view/download a statement or view your charge history or balance, follow the relevant steps below.
How to view and download statements (receipts)
In addition to the automated email receipt, you can also access visit statements in the portal and download them as as .pdf:
- From the patient portal, click the Billing tab from the left menu.
- The Statements tab will automatically be selected.
- Click Download statement next to the relevant appointment date.
Requesting custom receipts or superbills
Patients cannot access itemized receipts or superbills from the Rula patient portal at this time.
If you need a more detailed receipt (itemized or for a refunded transaction) or a superbill for insurance purposes, you can contact our Support team using the AI search bar on this page. In the request, please include your name and the specific dates of the visits you are looking for. We will assist you from there!
How to view charge history and balance
- From the patient portal, click the Billing tab from the left menu.
- Click the Charges tab.
- All charges (payment history) will appear here, and shows the date, amount, and payment method used.
- You’ll also see any balance due at the top of the page, and a button to update your payment method if needed.
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