Requesting additional visits and referrals with Kaiser Permanente

Rula is very excited to be partnering with Kaiser Permanente in California and Hawaii! This article reviews the Kaiser Permanente Initial Referral information and how to request additional referrals or visits. 

Kaiser Permanente insurance plans Rula accepts

  • Kaiser Permanente Southern California
  • Kaiser Permanente Hawaii

Kaiser Permanente Initial Referral Information

Kaiser Permanente provides patients with a letter that indicates the patient has an initial referral for up to 16 sessions for those with Kaiser Permanente Southern California insurance and up to 12 sessions for patients with Kaiser Permanente Hawaii insurance. If a patient needs additional sessions beyond the initial referral, Rula will coordinate with their therapist to obtain an additional referral from Kaiser if ongoing care is needed.


Requesting Additional Referrals or Visits

When additional sessions are determined to be medically necessary beyond the number of visits covered by the initial Kaiser referral, Rula can obtain a new referral from Kaiser, pending a Clinical Care Review (CCR), to ensure continuity of care in treatment for clients who need ongoing services.

Existing Rula patients should discuss with their therapist whether ongoing care (additional visits) are medically necessary. Existing patients should not reach out to Kaiser directly to receive an additional referral.

It is important to note that a client will remain in care as long as it is deemed medically necessary following a Clinical Care Review.

If additional sessions are not deemed medically necessary, patients will coordinate discharge from care with their therapist. The therapist will provide Kaiser members with aftercare resources. 


Additional Resources

  • Kaiser Permanente insurance overview- Reviews the two Kaiser Permanente insurance plans Rula accepts, and additional details regarding the Initial Referral Information
  • Resources for patients in crisis - Information about resources that you can use including 988 Suicide and Crisis Lifeline, the Kaiser Permanente Behavioral Health Care Helpline, and 911 or location the nearest Emergency room

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