AdvancedMD (AMD) technical support and troubleshooting

This article covers actions you can take within the AdvancedMD Patient Portal to troubleshoot potential issues. These issues could include, resetting your password, registering your AMD patient portal account, error messages, and sessions timing out. The article will also walk you through how to access the AMD patient portal account from the correct URL, ensuring you are using the correct link associated with your home state.

AdvancedMD (AMD) Overview

AdvancedMD (AMD) is the electronic medical record used by Rula, its patients, and therapists that contract with Rula.

Registering your Patient Portal Account for the first time

If you need help creating/registering your AMD patient portal account for the first time, click here to read about registering your AMD patient portal account.

Troubleshooting for Existing Patients - Potential Issues

Forgot Password

You can reset your password by clicking Forgot Password on the AMD patient portal homepage. 

 

 

You should use the email address that you have on file with Rula to properly reset your password.

 

 

If you see the below error message when trying to reset your password, this means that your AMD Patient Portal account has not yet been fully established. If you haven’t created/registered your AMD patient portal account for the first time, click here to read about registering your AMD patient portal account.

 

 

Two-Factor Authentication

AMD patient portal access may require two-factor authentication.

 

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You will receive a 6-digit code by email that you will need to enter within 15 minutes. If you do not enter the code within 15 minutes, you will have to repeat the process.

Once entered, you can select "Keep me logged in for 24 hours."

Email Already in Use

You may receive an error message when trying to log into your AMD patient portal that says "Email already in use for another account." Please email support@rula.com for help resolving this issue.

Session Timing Out

If you see the below screen, you will soon be automatically logged out of the AMD patient portal. The countdown indicates when your session will be timed out. You will need to click the “Yes” button before the timer ends to stay logged in.

 

 

Additional Resources

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