Joining your telehealth appointment

You can access links to your telehealth appointments in two places:

• Appointment reminder emails
• The Rula patient portal

This article provide guided steps for accessing and starting your telehealth session directly from the Rula patient portal or the appointment reminder email.

To ensure the privacy and security of your health information, we use Zoom for all appointments. Zoom is fully HIPAA-compliant. If you need to download Zoom, you can do so here.

Guided Steps

Appointment reminder emails

Appointment reminder emails contain a link to join your telehealth appointment. These emails are sent 48 hours, 24 hours, and 1 hour before your appointment, based on when you booked your appointment. For example, if you booked an appointment less than 25 hours away, you'll not receive the 48 hour reminder.

The email will come from Rula, formerly Path Mental Health <support@pathapplication.com> and the subject line will contain “Your appointment with [your provider’s name]”.

If you’re having trouble finding the email, we recommend checking your Spam or Junk folder.

Once you’ve located your email, you can join your session by clicking Join appointment.

Rula patient portal

To begin your telehealth session in the patient portal:

1. Log into the Rula patient portal
2. Click on Appointments, located on the menu on the left side of the page.
3. Click on the Start Video Appointment button on the appointment card to open your Zoom.
   This link will be grayed out until 30 minutes prior to your scheduled appointment.

Note: If you click Copy Link and put the link into your browser more than 30 minutes prior to the appointment, you will be taken to a holding page that lets you know to return closer to your appointment time.