Using closed captioning on Zoom


Some therapists and/or patients may benefit from using closed captioning while meeting via Zoom. Enabling this feature will provide subtitles for video conferencing for users who require that accessibility option. Only the host can enable captions, so patients should ask their therapists to enable captions.

Step-by-step guidance

To enable automated captioning for meetings or webinars you host:

  1. Navigate to and sign in to the Zoom web portal.

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  2. In the navigation menu, click Settings.

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  3. Click the Meeting tab.

    Screenshot 2024-06-25 at 4.24.25 PM.png
  4. Under In Meeting (Advanced), click the Automated captions toggle to enable or disable it.

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  5. If a verification dialog appears, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.

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  6. (Optional) Click the pencil icon  to select which languages you want to be available for captioning. 

    Screenshot 2024-06-25 at 4.28.15 PM.png
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  7. (Optional) Click the Allow only the following users to enable captions for the meeting checkbox, then choose to give caption enablement to the Host or Host and Co-host

    Screenshot 2024-06-25 at 4.30.22 PM.png
  8. Click Save to confirm any changes. 

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