Do you have a question about charges and need to inquire about a possible discrepancy? By reaching out to Rula we can investigate and provide you with resolution and peace of mind. This article will provide details about what information our team will need to investigate, and the resolution process timeline.
We take great care to ensure that all charges reflect the services provided and align with your insurance coverage and financial responsibility. Despite our best efforts, discrepancies can sometimes occur. If you believe you have been charged incorrectly, we are here to help resolve the issue. Please reach out to us at support@rula.com if you feel there is a discrepancy.
- Gather Information: Collect any relevant documents that support your claim, such as billing statements, explanations of benefits (EOBs), and payment receipts.
- Detail: Make note of the specific charges in question and the reasons you believe they are incorrect.
- Initial Review: Our team will review your request and the supporting documents you provide. This initial review typically takes up to 3 business days.
- Further Investigation: If necessary, we may contact you for additional information or clarification. We will also communicate with your insurance company if the issue involves insurance-related charges.
- Outcome Notification: Once our review is complete, we will notify you of the outcome. If an error is found, we will process a refund to your original payment method.
Additional Resources
- Does Rula offer payment plans? - outlines Rula’s payment plan parameters and how-to inquire about setting up a plan.
- How can I access my statements and receipts? - includes a video and step-by-step instructions on how you can use the Rula patient portal to view receipts and billing statements.
- Why is Rula charging my credit card? - walks you through Rula’s patient responsibilities, no-show fees, credit card authorization, and answers common questions about billing charges.