In this article, you'll learn the states in which Rula offers in-person therapy and psychiatry, as well as how to schedule, prepare for, and manage in-person sessions with Rula.
In-person appointment overview
Rula is excited to introduce in-person therapy and psychiatry services as part of our commitment to providing flexible and effective care. This service complements our telehealth options, giving clients and therapists the opportunity to connect face-to-face when preferred.
When are in-person therapy services available?
Rula now offers in‑person therapy nationwide. In-person Psychiatry appointments are available in select states as of September 2026. Availability depends on the your location and preferences, and we’re adding new providers every week.
Where are in-person therapy services offered?
Appointments take place at provider-operated offices, which may include commercial or home offices that meet Rula’s requirements. We aim to expand in-person services to additional states by the end of 2025.
Who is eligible for in-person services?
- Age requirement: Clients aged 5 and older.
- Session types: All therapy types—individual, couples, family, and specialties offered by Rula are available for in-person treatment.
- Insurance: Any in-network payer located in an eligible state. Medicare Advantage members with active coverage through Rula are also eligible. Patients can also self-pay if they do not have insurance coverage.
Note: Completing registration forms is required 24 hours before attending in-person appointments. If in-person services are unavailable due to location or insurance, this will be communicated through our Support team.
How to schedule in-person appointments
- Through the Rula patient portal: You can read more about how to schedule in-person appointments in this help center article.
- Through Rula’s Support Team: If you are interested in scheduling an in-person appointment, please contact our Support team at (213) 642-1035 or by email at inperson-scheduling@rula.com.
- Through insurance-specific scheduling: Some insurance providers may require you to contact Rula, or they will schedule directly with you using their scheduling tools.
Once your appointment is booked, you will receive:
- A confirmation email.
- Three reminder emails (48 hours, 24 hours, and 1 hour before your session).
Viewing and managing in-person appointments
You can view your in-person appointment details, including the location, directly in the Rula patient portal. The location of your in-person appointment is also in your confirmation email. If necessary, appointments can also be canceled or rescheduled from the Rula patient portal. For further details on in-person appointments and requesting to replace an in-person therapist, please navigate to this article.
Understanding costs for in-person sessions
- Cost variability: In-person sessions may have different rates than telehealth services, depending on your insurance.
- Verification of benefits: Rula will use the insurance details you provide during registration to verify your benefits and send you a personalized overview of your expected out-of-pocket costs based on your plan prior to your first session.
- Insurance tab: You can also check cost details under the Insurance tab in your patient portal. Further information can be found in this article.
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