In this article you'll learn how to schedule, prepare for, and manage in-person therapy sessions with Rula’s expanded care options, now available to members who are located in California.
In-person appointment overview
Rula is excited to introduce in-person therapy services as part of our commitment to providing flexible and effective care. This service complements our telehealth options, giving clients and therapists the opportunity to connect face-to-face when preferred.
At this time in-person therapy appointments are available to members located in California. In-person appointments are available to Medicare Advantage CA members with payers that have active Medicare Advantage coverage with Rula. Please note that in-person psychiatry appointments are not available at this time.
When are in-person therapy services available?
In-person therapy appointments are currently available to schedule with eligible therapists in California.
Where are in-person therapy services offered?
Currently, in-person therapy is available exclusively in California. Appointments take place at provider-operated offices, which may include commercial or home offices that meet Rula’s requirements. We aim to expand in-person services to additional states by the end of 2025.
Who is eligible for in-person therapy?
- Age requirement: Clients aged 5 and older.
- Session types: All therapy types—individual, couples, family, and specialties offered by Rula are available for in-person treatment.
- Insurance: Any in-network payer located in California. Medicare Advantage members in California with active coverage through Rula are also eligible. Patients can also self-pay if they do not have insurance coverage.
Note: Completing registration forms is required 24 hours before attending in-person appointments. If in-person services are unavailable due to location or insurance, this will be communicated through our Support team.
How to schedule in-person appointments
- Through Rula’s Support Team: If you are located in California and are interested in scheduling an in-person appointment, please contact our Support team at inperson-scheduling@rula.com or (213) 642-1035.
- Through insurance-specific scheduling: Some insurance providers may require you to contact Rula, or they will schedule directly with you using their scheduling tools.
Once your appointment is booked, you will receive:
- A confirmation email.
- Three reminder emails (48 hours, 24 hours, and 1 hour before your session).
Viewing and managing in-person appointments
You can view your in-person appointment details, including the location, directly in the patient portal. The location of your in-person appointment is also located in your confirmation email. If necessary, appointments can also be canceled from the patient portal. For further details on rescheduling in-person appointments and requesting to replace an in-person therapist please navigate to article.
Understanding costs for in-person sessions
- Cost variability: In-person sessions may have different rates than telehealth services, depending on your insurance.
- Verification of benefits: Rula will use the insurance details you provide during registration to verify your benefits and send you a personalized overview of your expected out-of-pocket costs based on your plan prior to your first session.
- Insurance tab: You can also check cost details under the Insurance tab in your patient portal. Further information can be found in this article.
Additional resources
For more details, view these related articles:
-
Managing your appointments - Detailed instructions on how to view, schedule, or cancel in-person appointments
- Preparing for your appointment - Detailed instructions on how to complete your initial intake forms and complete your self-check-in before your appointment
- Getting started with Rula: Eligibility and care options - Detailed instructions on the types of care available through Rula
- Finding a new provider - Detailed instructions on how to replace your telehealth provider and in-person therapist.