This article assists patients who need to change their pharmacy or are having trouble with their prescription.
The Fastest Option: Message Your Provider
You can request a pharmacy change or prescription update directly through the Rula patient portal:
- Log in to the Rula patient portal
- Click the Messages tab
- Send your provider a message in the patient portal with:
- Your medication name(s)
- Your preferred pharmacy name and address
Your provider can review your request and take the next steps. For more information: 👉 Contacting Your Provider
Need to Change Your Pharmacy?
You can change your pharmacy in one of two ways:
Option 1: Message Your Provider
Send your provider your new pharmacy details through the patient portal (see steps above).
Option 2: Contact Support
Our support team can update your pharmacy and notify your provider.
Be ready to share:
- Your full name and date of birth
- Medication name(s)
- New pharmacy name
- Pharmacy address
- Pharmacy phone number (if available)
You can contact Rula Psychiatric Support at psychsupport@rula.com for further assistance.
Common Pharmacy Issues
My pharmacy didn’t receive my prescription:
- Double-check which pharmacy your prescription was sent to
- If needed, message your provider or contact Support to resend it
My prescription was sent to the wrong pharmacy
- Share your correct pharmacy details with your provider or Support
- Your prescription can be sent to the updated location
My medication is out of stock
- Call nearby pharmacies to check availability
- Once you find one, send the new pharmacy details to your provider or Support
- For more information: 👉Stimulant medication shortage
The pharmacy says my prescription is invalid or expired
- Message your provider to review your prescription
- In some cases, a follow-up appointment may be required
Important Notes:
- Some medications (such as controlled substances) may require a follow-up appointment before they can be refilled
- Some states restrict prescribing certain medications via telehealth
- Your provider may adjust, change, or discontinue medications based on clinical judgment
- Transfer patients are not guaranteed continuation of their current regimen
- Missing appointments can delay prescription refills
- Visits are not refundable if scheduled for services not offered
Still Need Help?
If you’re unable to resolve your issue, contact Support at psychsupport@rula.com, and we’ll help guide you through the next steps.
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