Rula is in-network with Kaiser Permanente insurance in several states. Because coverage details, referral requirements, and available services vary significantly by plan and region, use the sections below to find information specific to your Kaiser plan.
Finding Your Kaiser Plan
Your Kaiser plan is based on the state and region where you live and receive care. Rula currently works with members from:
- Kaiser Colorado
- Kaiser Mid-Atlantic (Maryland, Virginia, and Washington D.C.)
- Kaiser Southern California (SoCal)
- Kaiser Northern California (NorCal / NCAL)
- Kaiser Hawaii
- Kaiser Washington
- Kaiser Georgia
Not sure which plan you have? Check your insurance card or contact Kaiser member services directly.
Kaiser Colorado
Do I need a referral for therapy? No. A referral is not required for therapy.
Is psychiatry available? No. Psychiatry services are not currently available through Rula for Kaiser Colorado members.
How do I get started? Call Rula at (720) 782-8872 or go to https://www.rula.com/kaiser-colorado/
Does Rula accept Medicare or Medicaid through Kaiser Colorado? Medicare is accepted for this plan. Medicaid is not accepted for this plan.
Are in-person sessions available for this plan? Yes.
Kaiser Mid-Atlantic
Do I need a referral for therapy? No. A referral is not required for therapy.
Is psychiatry available? No. Psychiatry services are not currently available through Rula for Kaiser Mid-Atlantic members.
How do I get started? Call Rula at (240) 240-6429 or go to https://www.rula.com/kaiser-midatlantic/
Does Rula accept Medicare or Medicaid through Kaiser Mid-Atlantic? Medicare is accepted for this plan. Medicaid is accepted for Virginia members only.
Are in-person sessions available for this plan? Yes.
Kaiser Southern California (SoCal)
Do I need a referral for therapy?
- For telehealth therapy: A referral is not currently required. However, your first appointment should be initiated by Kaiser. If you would like to be scheduled with Rula, call Kaiser at 1-833-579-4848 and ask to be connected to Rula for therapy
- For in-person therapy: No referral is required, but registration and a credit card on file are needed to book.
Do I need a referral for psychiatry? Yes. Psychiatry requires a referral and services are currently available in the San Bernardino and Los Angeles areas. To get a psychiatry referral, call Kaiser directly at 1-833-579-4848 and request psychiatry services.
What does my Kaiser psychiatry referral cover?
Your referral covers therapy sessions (60 minutes, CPT Code: 90837) and initial mental health evaluations without medication (CPT Code: 90791). It does not cover medication evaluations or psychiatric evaluations that involve medical services.
If you are already seeing a Rula therapist and need a psychiatry referral, here is how the process works: First, meet with your therapist for an initial therapy session. Then, request a psychiatry referral during your session — you are not obligated to continue sessions with your therapist afterward. Your therapist will submit the referral through Rula's internal process, and our Care Coordination team will confirm you wish to proceed. Once processed, Kaiser will reach out to you to schedule your psychiatry appointment.
How do I get started? Call Kaiser at 1-833-579-4848 and ask to be booked at Rula. If Kaiser already scheduled you, you can call Rula at (213) 583-1216 for any other assistance.
Does Rula accept Medicare or Medicaid (Medi-Cal) through Kaiser SoCal? Yes. Both Medicare Advantage and Medicaid (Medi-Cal) are accepted for this plan. If you have Medi-Cal as a secondary insurance, you'll need to provide your primary plan information as well when setting up your account.
Are in-person sessions available for this plan? Yes.
Kaiser Northern California (NorCal / NCAL)
Do I need a referral for therapy? Yes. A referral from Kaiser is required before you can begin therapy at Rula. Kaiser NCAL referrals are typically valid for 6 months of care. If you need to continue care beyond that period, your provider's clinical notes will support a renewal — there is nothing additional you need to do.
Is psychiatry available? No. Psychiatry services are not currently available through Rula for Kaiser NCAL members. If you need psychiatric care, please contact your local Kaiser Permanente Mental Health Clinic.
What if my Rula therapist recommends additional services?
If your Rula therapist recommends additional services — such as an evaluation for psychiatric medication management, a higher level of care, or group therapy — you will receive an email from Rula confirming the recommendation. To follow up, contact your local Kaiser Permanente Mental Health Clinic and say: "My external Rula therapist has recommended that I be evaluated for [specific service]." Kaiser will manage the evaluation and scheduling process — no additional paperwork from Rula is needed. You can continue your Rula therapy as normal while pursuing these additional services.
How do I get started? Most Kaiser NCAL patients are referred directly by Kaiser. After your referral is processed, you'll receive an email from Rula with the subject line "Reminder: get started with Rula" — use that email to register and book your first appointment.
If you believe you have a referral but haven't received this email, it may take up to 2 business days to process. If you still need help or haven't yet received a referral, contact Kaiser NCAL member services. Because Kaiser NCAL phone numbers vary by county, call 1-888-937-5748 for general assistance.
Does Rula accept Medicare or Medicaid through Kaiser NCAL? Yes. Rula accepts Medicare Advantage and Medicaid (Medi-Cal) plans for Kaiser NCAL members.
Are in-person sessions available for this plan? Yes, in-person therapy sessions are available for Kaiser NCAL members with a valid referral.
Kaiser Hawaii
Do I need a referral for therapy? Yes. A referral from Kaiser is required before scheduling therapy at Rula. Kaiser Hawaii referrals typically authorize up to 52 sessions or 1 year of care, whichever comes first. If you need more sessions after your referral period, your provider's clinical notes will support renewal — there is nothing additional you need to do.
Is psychiatry available? No. Psychiatry services are not currently available through Rula for Kaiser Hawaii members. If you need psychiatric care, please contact Kaiser directly.
How do I get started? To request a referral or get help scheduling, contact Kaiser Hawaii member services:
- Oahu: 800-432-7600
- All other islands: 1-888-945-7600
Once you have a referral, you can use rula.com/kaiser-start to book your appointment. Registration and a credit card on file are required.
Does Rula accept Medicare or Medicaid through Kaiser Hawaii? Yes.
Does Rula accept Medicaid through Kaiser Hawaii? Yes.
Are in-person sessions available for this plan? Yes.
Kaiser Washington
Do I need a referral for therapy or psychiatry? No. A referral is not required for therapy nor psychiatry.
Is psychiatry available? Yes. Psychiatry services are available for Kaiser Washington members.
How do I get started? Call Rula at (564) 465-6447 or go to https://www.rula.com/kaiser-washington/
Does Rula accept Medicare or Medicaid through Kaiser Washington? Medicare is accepted for this plan. Medicaid is not currently accepted for this plan.
Are in-person sessions available for this plan? Yes.
Kaiser Georgia
Do I need a referral for therapy or psychiatry? No. A referral is not required for therapy or psychiatry.
Is psychiatry available? Yes. Psychiatry services are available for Kaiser Georgia members.
How do I get started? Call Rula at (407) 868-4708 or go to https://www.rula.com/kaiser-georgia/
Does Rula accept Medicare or Medicaid through Kaiser Georgia? Medicare is accepted for this plan. Medicaid is not currently accepted for this plan.
Are in-person sessions available for this plan? Yes, for both therapy and psychiatry.
Adding Services: Couples or Family Therapy
If you are already seeing a therapist at Rula and want to add couples or family therapy, you do not need a new referral or separate authorization from Kaiser for all Kaisers except for Kaiser Hawaii. Your existing authorization covers these additional services. You can add the service through your Rula patient portal. Couples therapy is not a covered benefit for Kaiser Hawaii members.
Still Have Questions?
Coverage details can vary based on your specific plan, and policies may be updated over time. We recommend contacting your Kaiser Primary Care Provider or Kaiser's member services or authorization department to confirm your coverage before your first appointment.
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