Updating your insurance information

Most Rula patients can use the Rula patient portal to update their insurance information on file without needing to contact Customer Support! This article includes step-by-step instructions for updating your existing insurance, adding a new upcoming plan, and where to locate your appointment cost estimate.

Updating your insurance information on file with Rula

Log into the Rula patient portal here. If you need help doing this, please follow these instructions.

If you are unable to access the Rula patient portal after following the instructions, please email us at support@rula.com and one of our team members will be happy to assist you.

Once logged in, complete the below steps to update your insurance information on file with Rula.

• Click Insurance on the lefthand side of the screen to show your account details.
• Click Edit

• Enter all of your insurance information, including uploading images of the front and back of your insurance card.
  • Note: If you do not have a physical insurance card, please take screenshots of your insurance card information located in your insurance carrier’s app or online portal and upload that instead.

Your insurance information is now updated in Rula’s system and will be used for billing going forward!

Once our Billing team has verified your insurance benefits, you will receive an automated email notification stating your updated coverage and an estimate of your out-of-pocket costs. Please note that it can take up to 48 hours to receive this email, but most are received within 24 hours. Additionally, the results from your verification of benefits can also be viewed in the Insurance tab.

Viewing your cost estimate

Click Insurance on the lefthand side of the screen

• • While your Verification of Benefits is being processed, you will see a message that your cost estimates are being calculated.

In-network

• If the Verification of Benefits shows that you are in-network, your deductible amounts and an explanation of how the cost is broken down will be provided.

In-person appointments

• Telehealth and in-person appointment rates may differ, so the estimated cost will be calculated separately for each.
• Click on Telehealth and In-person to see the difference.

Note: If you have an in-person appointment, you will receive an email with your estimated cost.

Out-of-network

• If the Verification of Benefits shows you are out-of-network, you will see the cash pay cost estimate and an explanation of out-of-network coverage.

Cash pay

• If you do not have insurance on file, you will see the cash pay amount.

Adding your upcoming insurance plan

1. From the patient portal: Visit the Insurance tab
   
   
2. Next, click “Add Insurance”
   
   
   
   
3. Provide your upcoming insurance plan details, and include the coverage start date (effective date) to avoid any billing disruptions
   
   
   Note: Insurance companies require the collection of "sex on your insurance card" for billing purposes. Rula recognizes the diversity of gender identity and expression.

5. Click “Add” on the bottom right
   
   
   
   
6. Carefully review the details and effective date on the next screen
7. If you are satisfied that the changes are correct - click “Confirm” to submit
   
   
   
   

You will see a success message that your insurance has been added, and will see your upcoming insurance plan is now listed in the Insurance page along with your current insurance plan. 

What to expect after adding your upcoming insurance

• Your new insurance will replace the insurance information that is on file on the effective date.
• We will send you your updated Verification of Benefits (VOB) estimate around the time of the effective date and the results from your VOB can also be viewed in the Insurance tab.

To learn more, please see Understanding if Rula accepts your insurance.

Additional Resources

You can use the Rula patient portal to:

• Updating Your Credit Card on File - Detailed instruction on how to update your credit card
• Updating Your Address or Phone Number - Detailed instruction  on how to update your address and phone number
• Updating Your Name or Email Address - Detailed instruction on how to update your name and email address