Prescription management and refills

If you’re an existing Rula patient and have questions about your prescriptions or refills, Rula’s Psychiatric Services team is here to help. This article includes best practices for requesting prescription refills by first checking with your pharmacy, then submitting a refill request if needed, and lastly, picking up your refill. It also provides you with details on your follow-up appointments, and how to get in touch with our Psychiatric Services team if you are experiencing side effects.


Requesting prescription refills

Check with your pharmacy

As a first step, we recommend reaching out to your pharmacy directly to confirm if you have any refills available for your medication. If you’re out of refills, you can ask the pharmacy to request a refill of the prescription on your behalf.

Submit a refill request (if needed)

If your pharmacy is unable to refill your prescription, please gather as much information as possible as to why they were unable to complete your refill. As a next step, you will need to submit this information in a refill request to our Psychiatric Services team, who will review the request and determine the best course of action.  

It is strongly advised to reach out with your request at least 5 business days in advance of when you need the prescription refilled.


Pick up your refill

Once your refill has been processed, you can check with your pharmacy to confirm if your prescription is ready for pickup. Many pharmacies also offer the option to sign up for email/text message alerts when your medication is ready for pickup. 


Follow-up appointments

In most cases, you will need to meet with a provider before we can issue a prescription refill. Typically, patients will need to meet with their providers every 1-3 months, but the frequency will vary depending on your care plan. Once your treatment stabilizes, the appointments may be scheduled less frequently.  

Missing appointments can result in delays in refilling your prescriptions, so we recommend establishing a regular schedule with your provider.


Side effects

If you’re experiencing side effects from a medication, please get in touch with our Psychiatric Services team.

If you’re experiencing urgent/severe symptoms, please contact 911 or visit your nearest emergency room or Urgent Care center for further evaluation and immediate treatment.

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