If you’re an existing Rula patient and have questions about your prescriptions or refills, Rula’s Psychiatric Services team is here to help. This article includes best practices for requesting prescription refills by first checking with your pharmacy, then submitting a refill request if needed, and lastly, picking up your refill. It also provides you with details on your follow-up appointments, and how to get in touch with our Psychiatric Services team if you are experiencing side effects.
Requesting prescription refills
Check with your pharmacy
As a first step, we recommend reaching out to your pharmacy directly to confirm if you have any refills available for your medication. If you’re out of refills, you can ask the pharmacy to request a refill of the prescription on your behalf.
Submit a refill request (if needed)
If your pharmacy is unable to refill your prescription, please gather as much information as possible as to why they were unable to complete your refill. As a next step, you will need to request a refill from your provider, who will review the request and determine the best course of action.
- Patients in California - email med@rula.com to send messages directly to our Psychiatric Services team who will relay the message to your provider.
-
Patients outside of California - log into your AdvancedMD patient portal account and follow the below steps to message your provider directly.
-
Log into the AdvancedMD patient portal.
-
Click on Messages at the top and then Ask a question.
-
For subject, select Ask Physician/Provide Directly.
-
Select your provider from the dropdown, write your message, and send!
-
Alternatively, patients outside of California can message our Psychiatry Support team directly at psychsupport@rula.com and we can relay the refill request to your provider.
It is strongly advised to reach out with your request at least 5 business days in advance of when you need the prescription refilled.
In most cases, you'll need to meet with a provider before we can issue a prescription refill. Typically, patients will need to meet with their providers every 1-3 months, but the frequency will vary depending on your care plan. Once your treatment stabilizes, the appointments may be scheduled less frequently.
Missing appointments can result in delays in refilling your prescriptions, so we recommend establishing a regular schedule with your provider.
Pick up your refill
Once your refill has been processed, you can check with your pharmacy to confirm if your prescription is ready for pickup. Many pharmacies also offer the option to sign up for email/text message alerts when your medication is ready for pickup.
Side effects
If you’re experiencing side effects from a medication, please get in touch with our Psychiatric Services team.
- Patients in California - email med@rula.com to send messages directly to our Psychiatric Services team who will relay the message to your provider.
-
Patients outside of California - log into your AdvancedMD patient portal account and follow the below steps to message your provider directly.
-
Log into the AdvancedMD patient portal.
-
Click on Messages at the top and then Ask a question.
-
For subject, select Ask Physician/Provide Directly.
-
Select your provider from the dropdown, write your message, and send!
-
If you’re experiencing urgent/severe symptoms, please contact 911 or visit your nearest Emergency Room or Urgent Care center for further evaluation and immediate treatment.
Additional Resources
-
Resources for patients in crisis - If you or someone you know is experiencing a mental health crisis, please seek help immediately. This article includes resources for you to use, including Rula’s crisis hotline service, 988 Suicide and Crisis Lifeline, the Kaiser Permanente Behavioral Health Care Helpline, and calling 911 or locating the nearest Emergency room.
You do not have to go through this alone, and support is available 24/7 via phone, text, or chat - however you prefer to access support.