Registering/Logging into your AdvancedMD patient portal account

What is AdvancedMD?

AdvancedMD is an electronic medical record used by Rula, its patients (mostly for psychiatry), and psychiatry providers who contract with Rula. The AdvancedMD patient portal is different from the Rula patient portal - the below outlines which patient portal you should go to in order to complete certain actions.

AdvancedMD patient portal

• Make a manual bill payment (both therapy and psychiatry patients)
• View records (psychiatry patients only)
• Fill out patient forms (psychiatry patients only)
• Message your provider directly (psychiatry patients only)

Rula patient portal

• Updating your address or phone number
• Updating your credit card on file
• Updating your insurance information
• Viewing billing statements and receipts
• Finding a new provider (replacing your existing provider)
• Scheduling an appointment for a new type of care
• Managing your appointments (viewing, canceling, and rescheduling appointments) 
• Joining your telehealth appointment
• Managing a minor's care
• Contacting your provider (therapy patients only)

Patients should read this article if they need help accessing/logging into the AdvancedMD patient portal. If you would like information on logging into the Rula patient portal, click here.

Creating/Logging into your AdvancedMD patient portal account

In order to access the AdvancedMD patient portal, patients must first complete account registration. Follow the steps below to complete the account registration process.

1. Click one of the state-specific links below to navigate to the AdvancedMD patient portal login screen. Patients who have already created an account will also use the below links to log in, depending on which state you are receiving care in.

2. Click the Register button under “Don’t have an account?”.

3. Enter your first name, last name, and email address, read and agree to the Terms & Conditions, then click the Register button.

4. Enter your first name, last name, and email address, read and agree to the Terms & Conditions, then click the Register button.

5. You will then receive an email from SUD Specialty Group -CA, with the subject: Patient Portal Account Notification. In the email click the Create Your Account button.

6. Complete your account registration by creating and confirming a new password, entering your Date of Birth, reading and agreeing to the Terms & Conditions, then clicking the Register button.

• Remember, your date of birth must match the date of birth you entered when signing up for Rula.

Possible issues during account registration

Email invite timed out

If you see the below message when attempting to register your AdvancedMD patient portal account, your email invitation has timed out. Please follow the steps in the above section to register your AdvancedMD patient portal account and receive a new email.

Incorrect birthday

Remember, when registering your AdvancedMD patient portal account, the date of birth you enter during this process must match the date of birth you entered when signing up for Rula (i.e., the date of birth associated with your Rula account).

If you incorrectly entered your birthdate when filling out your Rula sign-up forms, this will need to be corrected by Rula staff in AdvancedMD before they can log in and access the AdvancedMD patient portal.

Having issues with your AdvancedMD patient portal account or need tips on troubleshooting? Click here.