Resuming care with a previous provider

If you would like to resume your care with a previous provider, Rula’s patient portal makes it easy to book an appointment with a provider who was previously on your care team. This article includes step-by-step instructions for how to resume treatment and provides additional information about what to expect during and after booking.

Guided Steps

  1. Log in to the Rula patient portal
  2. Either navigate to the Care Team tab and select “Past providers



  3. Or select “Book Appointment” from the Appointments tab, then click “Past providers



  4. Select the provider you’d like to schedule an appointment with and click “Book Appointment



  5. Select an available date and time from your provider’s calendar



  6. Include a note to let your provider know why you’d like to resume treatment



  7. Click “Confirm Appointment

  • You’ll see a success message that your new appointment has been booked, and the provider has been notified. 

Important notes: 

  • Rula will send you an email confirming your appointment or requesting more information prior to your appointment. 
  • Once your appointment is successfully booked, you will be directed to complete your intake form and pre-appointment check-in.

What limitations might I encounter?

Provider Availability:

  • If the provider you selected doesn’t have any availability, you will not be able to book an appointment directly using the portal. 
    • In this event, you can reach out to your provider through the Messaging tab to discuss their availability.

Providers no longer with Rula:

  • If your provider is no longer with Rula, they will be visible in your “Past providers” tab, but will not be bookable.

If you have questions about restarting your care with a previous provider or would like assistance from our team, feel free to contact us at support@rula.com or give us a call at (323) 205-7088.

 

Additional Resources

  • Finding a new provider - includes a video and step-by-step instructions on how you can replace your current provider with a new provider in the Rula patient portal
  • Managing your appointments - Includes videos and step-by-step instructions on how you can use the Rula patient portal to view, reschedule, and cancel upcoming appointments

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