Learn how to complete the Rula sign-up process, choose a provider, and confirm your first appointment seamlessly. This guide covers every step, including entering essential details, selecting a provider, and finalizing registration to ensure your appointment is confirmed.
Step 1: Sign up to see a therapist or psychiatric provider with Rula
Click either of these links to sign up to see a therapist or sign up to see a psychiatry provider.
- Note: If you prefer, you can also call us at (323) 745-8323, option 1 to be connected with a scheduling specialist who will help you book your first visit.
At the beginning of the sign-up process, you’ll be asked to provide the following information:
- Date of birth
- Location (state you will be receiving care in)
- Insurance provider
- Type of care you are interested in
- Name
- Email address
- Phone number
Entering this information should only take a few minutes. Once you've done so, you’ll be able to browse all of the providers that contract with Rula in your state and that accept your insurance!
Step 2: Select your provider and reserve an appointment date and time
You will be able to browse a curated list of providers, based on the information you entered to begin the process. While browsing providers, you’ll be able to view their profile descriptions, licenses, specialties, methods, focus areas, and any patient testimonials.
Once you find a provider that meets your needs and preferences, you’ll be able to easily view their availability and schedule a visit, as soon as tomorrow, by selecting the date and time of the appointment you’d like to reserve.
Note: Same-day appointments are not available for new patients of Rula.
Step 3: Complete the patient registration process
Once you have reserved an appointment with the provider you selected, you will be asked to complete some additional registration information to finalize and confirm your appointment booking.
During this brief registration process, you’ll be asked to provide the following information:
- Interest in additional Rula services
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Address
- We collect this information because it is required for insurance and billing purposes.
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Subscriber ID and primary member on your insurance
- Many times, Rula will be able to automatically verify your insurance (as In-Network or Out-of-Network) in seconds after this information is entered. However, in some instances, you will need to upload photos of the front and back of your insurance card for our team to manually verify your benefits.
- In all cases, once we verify your benefits, we'll send you a personalized estimate of your out-of-pocket costs prior to your first appointment.
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Sex assigned at birth
- Insurance companies require the collection of "sex assigned at birth" for billing purposes. Rula recognizes the diversity of gender identity and expression. During the intake process we will collect detailed information that is more inclusive.
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Credit card information
- Rula requires all patients to keep a valid credit card on file to cover out-of-pocket costs for their sessions.
- For more information about this policy and how your card will be used, see our Billing FAQs.
That’s it! After completing this information, your initial appointment is confirmed, and you’ll receive a confirmation email shortly containing appointment details and instructions.
If you’re seeing a therapist through Rula, we’ll also reserve a series of follow-up visits so that you can continue to see your provider on a regular schedule. Your confirmation email will include details on how to reschedule or cancel these appointments.
Important note about completing registration prior to your initial appointment
Rula patients must complete the registration process to confirm their initial appointment. If they do not complete the registration process prior to their initial appointment, Rula will automatically cancel their initial appointment.
Details about automatic appointment cancellations if registration is not complete
If you reserve your initial appointment but do not complete registration in the same online session, you will receive emails prompting you to do so.
If you don’t complete the registration process, your appointment will be automatically canceled either: 1) six days after you reserve your initial appointment slot, or 2) 14 hours prior to your initial appointment time (whichever comes first).
So, to confirm your initial appointment, please complete the registration process as soon as possible!