Wondering what you can do to ensure a smooth billing process? By taking an active role in the following responsibilities, you can help streamline the medical billing process, prevent claim denials, and ensure you receive accurate and transparent billing for the healthcare services provided. This article will guide you through your patient responsibilities to ensure the best experience using Rula’s services.
- Provide accurate and up-to-date insurance information during registration. This includes providing your insurance card, policy number, and any secondary insurance details.
- Notify the healthcare provider of any changes to your insurance coverage or personal information (address, phone number, etc.) - failure to notify us of coverage changes may result in additional out-of-pocket costs.
- Understand your insurance plan's coverage, deductibles, co-pays, and out-of-pocket costs.
- Maintain open communication with the billing office regarding any financial concerns or insurance related communications.
Additional Resources
- Does Rula offer payment plans? - outlines Rula’s payment plan parameters and how-to inquire about setting up a plan.
- How can I access my statements and receipts? - includes a video and step-by-step instructions on how you can use the Rula patient portal to view receipts and billing statements.
- Does Rula offer patient refunds? - provides details about what information our team will need to investigate, and the resolution process timeline.