Your role in a smooth billing experience

By taking an active role in your patient responsibilities, you can help streamline the healthcare billing process and prevent claim denials.

Here's a list of the steps you can take to ensure a smooth billing experience with Rula:

→ Provide accurate and up-to-date insurance and payment method information during registration. 

  • Insurance: This includes providing your insurance card, policy number, and any secondary insurance details.
  • Payment method: Adding a valid credit card during registration helps prevents billing errors.

→ Thoroughly review your cost estimation during registration to get familiar with your billing responsibilities.

→ Notify Rula of any changes to your insurance coverage or personal information (address, phone number, etc.).

  • Failure to notify us of coverage changes may result in additional out-of-pocket costs. 

→ Understand your insurance plan coverage, including deductibles, co-pays, and out-of-pocket costs.

→ Maintain open communication with Rula's Billing team regarding any financial concerns or insurance-related communications. 

→ Look out for updated Verification of Benefits (VOB) emails from Rula’s Billing team.

→ Update your payment method if you get a new card or need to change to a different card to ensure on-time and successful Rula payments.

  • If multiple payments fail due to an invalid payment method: We’ll remove your card on file after 5 transaction failures and email you to ask that you update your card. Failure to update your card within 30 days will result in you no longer being able to book appointments until resolved.

Additional resources

 

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